Coronavirus: Documents and Correspondence via Email

Dear Customers,


In order to comply with Government’s current guidance surrounding Coronavirus, many of our staff will be working remotely wherever possible, for the foreseeable future. This means that our access to postal services, and our ability to issue your renewal reminders, invoices and other correspondence, will be severely restricted.


To minimise the impact this will have upon our customers, we are taking urgent steps to start issuing some of these documents via email, wherever we can.


Therefore, we are asking all our customers to ensure that, if you’re happy and able to receive documents in this way, we have an email address on file for you, and that the email address is current and up-to-date.


  • If you log into, and use our website,, the email address you use to log in will be the one we hold on file for you.  


  • If you don’t use our website, or are unsure whether we have your email address, you can email us at and ask us to add this to your record. Please quote your Customer Number (beginning with an 8), or your boat name/index number, mooring site, and other details that will help us to locate and update your account quickly.


  • If you, or any neighbours you know of, do not have the facility to correspond by email, you do not need to do anything, and we will endeavour to continue posting documents to these customers. However, please be aware that our capacity to do this will be limited, and any documents may be delayed.


This is an unprecedented time, and we very much appreciate your patience as we work to ensure disruption to our customers is minimised.


Thank you for your understanding. 


Waterside Mooring Team