Head of Waterside Mooring:
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Gareth Stephens
Gareth has been our Head of Waterside Mooring since 1st April 2020. He also manages the Trust's national Business Boating team.
e: waterside.mooring-enquiries@canalrivertrust.org.uk t: 0303 040 4040
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Meet the Mooring Support Team:
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Jackie (Supervisor), Debi, Sharon, Emma, Kerry and Parveen
Our dedicated support team answer customer enquiries on everything to do with our moorings, handling on average 800 queries a month, covering issues with connecting to our electric supply, to questions about berth locations, to the purchase of a key.
They also process mooring agreements and terminations, handle queries relating to payments, and assist customers with securing moorings on our website. The support team liaise directly with our contractors about reactive callouts, for issues such as electrical problems and blocked elsans.
The team can be contacted via our dedicated email address or by calling our customer services telephone number.
e: waterside.mooring-enquiries@canalrivertrust.org.uk t: 0303 040 4040
The team also provide administrative support to our Mooring Sales & Customer Service Managers and Maintenance Managers, to make every effort to respond to your enquiries and resolve problems as quickly as possible.
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Mooring Sales, Customer Service & Maintenance - North
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Justin Knight
Regional Moorings Manager - North
e: waterside.mooring-enquiries@canalrivertrust.org.uk t: 0303 040 4040
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If you have any questions relating to a mooring site or a vacancy, the contact details for each mooring site are shown on the "Site Information" tab - scroll down to find the "Contact" section. Below is an overview of the geographical areas each mooring manager covers: |
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Richard Gwinnett - Mooring Sales & Customer Service: North West / Central
richard.gwinnett@canalrivertrust.org.uk m: 07341 684540
Richard has recently joined the team, managing mooring sites within Birmingham & Fazeley Canal, Hockley Port Branch (Soho Loop), Llangollen Canal, Montgomery Canal, Middlewich Branch (Shrop Union Canal), Shropshire Union Canal, Titford Canal, Worcester & Birmingham Canal, Wyrley & Essington Canal, Engine Arm, Ocker Hill Tunnel Branch (Walsall Canal).
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Leanne Higham – Mooring Sales & Customer Service: North West
leanne.higham@canalrivertrust.org.uk m: 07770 610213
Leanne manages mooring sites in the North West area which includes Liverpool Docks (Albert & Salthouse), the Lancaster Canal, Macclesfield Canal and Peak Forest Canal. Leanne also manage sites from Liverpool to Blackburn on the main line Leeds & Liverpool Canal including the Rufford Branch and Dutton to Hardingswood Junction on the Trent & Mersey Canal.
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Ryan Cook - Mooring Sales & Customer Service: East Midlands
ryan.cook@canalrivertrust.org.uk m: 07826 894825
Ryan manages mooring sites on the Trent & Mersey Canal, the River Trent, River Witham, River Soar, North Oxford Canal, Birmingham & Fazeley Canal, Coventry Canal, Chesterfield Canal and the Fossdyke Navigation.
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Janet Sharp – Mooring Sales & Customer Service: North East
janet.sharp@canalrivertrust.org.uk m: 07442 822161
Janet manages mooring sites in the North East which covers the Aire & Calder Navigation, Wakefield Branch (Aire & Calder Nav), Calder & Hebble Navigation, Leeds Dock, Halifax Branch (Calder & Hebble Nav), Stainforth & Keadby Canal, Sheffield & Tinsley Canal, Leeds & Liverpool Canal, Springs Branch (Leeds & Liverpool Canal), Pocklington Canal, Rochdale Canal, Selby Canal, Sheffield & South Yorkshire Navigations and Calder & Hebble Navigation.
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Mark Lyons - Mooring Maintenance: North
mark.lyons@canalrivertrust.org.uk m: 07826 942380
Mark is the maintenance manager covering the North of England, predominantly on the Northwest, Yorkshire/North East & the East Midlands regions. This includes Albert Dock and Salthouse Dock in Liverpool, and the Lancaster Canal.
Queries relating to visitor moorings, should be made direct to the relevant regional team.
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Keith Wright - Mooring Maintenance: Central
keith.wright@canalrivertrust.org.uk m: 07766 774704
Keith is the mooring maintenance manager covering the central part of the UK which predominately covers West Midlands, East Midlands, Wales and South West & North West regions. This includes moorings on the BCN network, River Trent / Soar, Llangollen and the Shropshire Union canals.
Queries relating to visitor moorings or river passage, should be made direct to the relevant regional team.
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Mooring Sales, Customer Service & Maintenance - South
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Estelle Barnes
Regional Moorings Manager - South
e: waterside.mooring-enquiries@canalrivertrust.org.uk t: 0303 040 4040
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Roma McGurk - Mooring Sales & Customer Service: Inner London
roma.mcgurk@canalrivertrust.org.uk m: 07741 372521
Roma manages mooring sites on the Regent’s Canal, Limehouse Cut, London Docklands, as well as sites on the Paddington Arm of the Grand Union Canal from Wembley to Little Venice, and the lower section of the River Lee. (Matchmakers Wharf, East Wick).
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Belinda Phillips – Mooring Sales & Customer Service: Outer London
belinda.phillips@canalrivertrust.org.uk m: 07717 581215
Belinda manages mooring sites on the River Lee (Stonebridge and Hazlemere) and Stort Navigations. Belinda also covers Bulls Bridge and Engineers Wharf on the Paddington Arm of the Grand Union Canal and sites on the Grand Union Canal from Gayton Junction to Brentford Lock.
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Maria Osborne – Mooring Sales & Customer Service: South West
maria.osborne@canalrivertrust.org.uk m: 07917 585011
Maria manages mooring sites located on a number of different waterways, including the Bridgwater & Taunton Canal, Droitwich Barge Canal, Gloucester & Sharpness Canal, Kennet & Avon Canal and the Monmouthshire & Brecon Canal. Maria also manages sites on the Worcestershire & Birmingham Canal from Offerton Locks to Alvechurch, the Grand Union Mainline from Knowle to Hatton, Kingswood Basin on the North & South Stratford Canal, Kinver, Stewponey, Greensforge and Stourport Basin on the Staffordshire & Worcestershire Canal.
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Patrick McGinty - Mooring Sales & Customer Service: Central
patrick.mcginty@canalrivertrust.org.uk m: 07747 897784
Patrick manages mooring sites in the Central and South East regions. This includes the Ashby Canal, the Grand Union (Leicester Line), the Grand Union (Fosse Locks to Weedon Bec), Oxford Canal and Hawkesbury Junction on the Coventry.
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Peter Sherwood - Mooring Maintenance: South
peter.sherwood@canalrivertrust.org.uk m: 07710 175479
Peter is the mooring maintenance manager covering the southern part of the country which predominantly covers moorings in the London & South East, Wales & South West, and some of the West Midlands regional areas. This includes moorings on the Grand Union, Oxford Canal and the Kennett & Avon Canals.
Queries relating to visitor moorings, should be made direct to the relevant regional team.
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Will Hicks - Mooring Maintenance: London
will.hicks@canalrivertrust.org.uk m: 07990 947059
Will is the moorings maintenance manager covering maintenance on moorings in Central London, London Docklands and Greater London. This includes the Regents Canal, Grand Union, Paddington Arm and the Limehouse Cut.
Queries relating to visitor moorings or any of the Eco moorings, should be made direct to the relevant regional team.
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