On very rare occasions we may encounter an issue with the auction website, these may occur during the closing minutes of the auction.
We would always advise potential bidders to set their maximum bid early (i.e. prior to the closing minutes), to avoid any potential problems that may arise.
In the event of a website failure, we reserve the right to cancel the auction result and re-run the auction as soon as possible.
In an event such as this we will advise all bidders as soon as possible and update them on the process we will be following.
Any automatic emails that are generated as a result of the auction closing will not constitute a binding contract and will be void.
Our standard overstay charge referred to in section 14.5 (a) of our terms and conditions is £150 per day.
An explanatory note of the most recent changes and updates to these terms can be viewed here.
We now have an online form. Sign into your account and click - 'Cancel my Mooring' tab
Alternatively, please complete our notice to terminate your mooring agreement - download our form